Privacy Policy

1. Introduction

Reatch.io ("Reatch", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").

2. Information We Collect

We may collect the following categories of information:

• Account Information: Name, email address, company name, billing details
• Usage Data: Platform activity, feature usage, and interaction logs
• Communication Data: Messages, templates, and campaign content sent through our platform
• Technical Data: IP address, browser type, device information, and system logs

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Services
• Process communications and deliver messages
• Improve platform performance and user experience
• Communicate service updates, security notices, and support responses
• Prevent fraud, abuse, and unauthorized access
• Comply with legal and regulatory obligations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with trusted third-party service providers (such as messaging, hosting, analytics, and payment processors) solely for the purpose of delivering and improving our Services. All such partners are contractually required to protect your data.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Restrict or object to data processing
• Request data portability

7. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze usage, improve functionality, and enhance user experience. You may control cookie preferences through your browser settings.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@reatch.io